Terms & Conditions
Terms & Conditions
1 – Overview
We take pride in ensuring the protection of our customers’ sensitive data. This document details your privacy rights as a customer, or stakeholder, of British Aqua Feeds Ltd / BAF International GmbH. These rights are also in compliance with GDPR law in effect as of 25th May 2018.
2 – How We Acquire Your Personal Data
It is more than likely if you are reading this document that we have acquired your personal data either via the Contact Us form on our website or via an online order you have placed on this website.
If that is the case, the only personal data we will have of yours will be what you provided at the initial point of contact. The information we hold on our customers, as an individual or a company, will only consist of contact information to discuss status of orders or, with their permission, to be contacted with relevant products, services and information related to their company.
In the future it may become an essential requirement to request other types of personal data. This data will only be collected when absolutely necessary and will only be used for its intended purpose (i.e. your address or bank/card details for purposes of payment). The data collected will only consist of what you have provided us with, meaning we will never data mine from you. Any bank/card details that are passed via face-to-face customers or via telephone ordering are destroyed immediately after use. These are not held on record.
It is highly unlikely that we will need to gain your personal data from any other source. If, for example, we need to clarify address details regarding a current or past order, we will only use data that is publicly available to us. I.e. we will not purchase data from a third party.
3 – How We Hold Your Personal Data
Any information collected either through External or Internal Acquisition is held on our securely encrypted server. It contains only information you have provided, or information made publically available. British Aqua Feeds Ltd / BAF International GmbH premises is alarmed, monitored by CCTV and requires two keys and an alarm code to gain access.
If for any reason your personal data is to be taken out of the premises, it will be stored on an encrypted hard drive and under supervision at all times.
Our personal cloud server is also encrypted and requires a code to gain access.
4 – How We Use Your Personal Data
Your data is primarily collected to allow for communication between our company and yourself.
The data you have provided us with by filling out our enquiry form allows us to send emails related to your order or query. Or, occasionally to offer related products or services we think you may have an interest in.
Your information will remain on our database for up to four years after your last online order. It is within your rights for us to remove this information from our database upon your request. This is detailed in Section 5.
We never sell your personal data to any third parties, processors or any company/organisation outside of British Aqua Feeds Ltd / BAF International GmbH
5 – Your Rights
Right to be informed (Articles 13 & 14)
You have the right to be informed regarding any of your personal information we hold; we keep a completely transparent document stating how and why your personal data is used. It is within your rights to file a complaint with a supervisory authority if you believe we have not achieved this.
Right of Access (Article 15)
It is within your rights to access your personal information along with any supporting information at your request. This allows individuals to determine the legality of the information being processed. This information is made available at no cost to you.
Right to Rectification (Article 16)
If for any reason you feel your personal data is inaccurate and/or needs to be rectified, you are within your rights to request these changes free of charge.
Right to Erasure (Article 17)
Also known as the ‘Right to be Forgotten’, it states that you have the right to request for the deletion or removal of personal data if you feel there is no further reason for the data to still be processed. This includes individual data and company data. If this is the case all our records will be deleted from our cloud servers and data drives.
Right to Restrict Processing (Article 18 & 19)
It is necessary for us to revise and update any personal data we hold on our customers regularly. We do this to ensure accuracy of information. You have the right to restrict the processing of your data. This means that once requested British Aqua Feeds Ltd / BAF International GmbH will stop the interaction of your personal information; this involves updating it and using it to process any order that is currently processing. This is different to the ‘Right to Erasure’, as it would be stored in our database.
Right to Data Portability (Article 20)
You have the right to be provided with any personal data we hold in an easily interpreted readable format in both paper-based and electronic versions. This is again at no cost to you.
Right to Object (Article 21)
You have a legal right to object to British Aqua Feeds Ltd / BAF International GmbH collecting, storing or processing any personal information relating to you as an individual or the company. If you wish to make an objection, please email us at firstname.lastname@example.org or give us a call on 0049 160 91272892
Rights related to automated decision making including profiling (Article 22)
As an individual you should acknowledge these rights do exist and can be implanted at any time. We carry out processing under Article 22(1) because we have the individual’s explicit consent recorded. We can show when and how we obtained consent. We tell individuals how they can withdraw consent and have a simple way for them to do this.
6 – Summary
This document was intended to provide a simple and concise understanding of how and why British Aqua Feeds Ltd / BAF International GmbH stores your personal information.
If you have any further questions or complaints, or would like to know more about your rights as a company and as an individual, please contact us via email at email@example.com or give us a call on 0049 160 91272892
British Aqua Feeds Ltd / BAF International GmbH is committed to safeguarding the privacy of our website users and customers while providing the highest possible quality of service. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998 and May 25th 2018 GDPR law changes). Under the terms of the Data Protection legislation, we are required to explain to you how we will treat any personal and/or private data which we collect from you. By using and/or registering on this site, or contacting us by email or through this site, you consent to the collection, use and transfer of your information under the terms of this privacy statement.
We guarantee your personal information will not be disclosed with a third party without prior approval other than is stated elsewhere in this privacy statement.
We will not send you any unsolicited commercial emails unless you have given your prior consent. We will seek to act in the best interest of our customers and will not abuse our position of data controller for any commercial gain.
WHAT HAPPENS AFTER I PLACE MY ORDER?
You will receive a confirmation email detailing your order. If you created an account, you can also log in to check your order status. Your order status will remain as ‘Processing’ until the time your order has been packed and is ready for despatch, so don’t panic, we have it all in hand.
It is your responsibility to ensure the delivery can be made successfully to the delivery address specified on the order. Please make sure any specific delivery instructions are passed on to us at least 24 hours before the estimated delivery date. Any delivery instructions are purely at the discretion of the courier company’s driver, and we can take no responsibility if they are not followed. Where delivery of an order has been attempted, your delivery charge will not be refunded under any circumstances.
WHICH COURIER SHOULD I LOOK OUT FOR?
We use the following courier(s) to deliver our orders: DHL
How do I track my order? Once your order has been packed, you will receive an email containing the relevant courier’s tracking information. If you gave a mobile number when placing your order, you will also receive a text containing your tracking information on the morning of your delivery day, giving you a 2-hour delivery window.
To track your order, please follow this link: DHL Tracking
SHIPPING INFO : GERMANY
We will make every effort to despatch all Shelf-Life Goods within 1-2 Working Days, but delays are sometimes inevitable or beyond our control. We will seek to keep you informed of any delay to your expected delivery date if such an issue arises.. During busy times, such as spring and summer, or when we have special offers on, the lead time can increase to 5 Working Days. We would recommend you think ahead when ordering any goods for pre-planned sessions. If you need any goods urgently, please feel free to contact us and we will do our best to ensure you get it in time.
SHIPPING INFO : REST OF THE WORLD
Due to the instability of current fuel prices please add the required items to your basket and select your country to get a current shipping quote.
For any specific shipping rate enquiries, please email firstname.lastname@example.org
The estimated delivery time is generally up to 5-7 working days from your dispatch notification dependant on country.
Please Note: All shipments outside of Germany may be subject to Import Duty/ Tax which are levied once the shipment reached your country.
As we have no control over these charges and cannot predict what they may be, additional charges for customs clearance must be paid by the recipient of the parcel. Such charges are not included in the purchase price of British Aqua Feeds Ltd products. We will not be responsible for the payment of any Import Duty / Tax under any circumstances
We are not able to offer a refund for returned goods which are returned because the customer wishes to avoid paying any customs duties imposed.
When ordering from British Aqua Feeds Ltd/ BAF INT you agree to pay any Import Duty / Tax which may be imposed by your country’s government. If you refuse to pay any Import Duty / Tax imposed and thereby prevent delivery of your order you will remain liable for the purchase price of the product/s and any Import Duty / Tax or penalty imposed by your government.
Customs policies vary widely from country to country and customs duties are not always applied. Each country has its own rules for determining whether Import Duty / Tax will apply. Some countries only charge customs duties if the parcel has a value over a certain amount. Based on your country’s customs rules, it is possible that your parcel will fall below that threshold level.
Standard or Reduced Rate items (including shipping) will have the relvant VAT costs aplicable to your country added at checkout.
Therefore we ask that you contact your local customs/import/mail departments for rates before you place an order to avoid any surprises. If you require the relevant commodity codes to estimate what a particular import duty/tax charge may be, please request this by emailing email@example.com
We cannot guarantee that items will not be subject to random checks and cause associated delays and charges. British Aqua Feeds Ltd/ BAF INT is not responsible for any delays caused by destination customs clearance processes.
WHAT DO I DO WHEN MY ORDER ARRIVES?
Dry Ingredients: We always recommend that any powdered ingredients are kept in air tight and/or rodent proof containers our of direct sunlight. All ingredients have a recommended best before date on the packaging.
Shelf-Life Bait: This should always be kept in the cool and out of direct sunlight when not in use to ensure the bait stays in the best condition. Once a bag is opened, we cannot guarantee the shelf life due to moisture being able to access the bait, which can start a bacterial process. This doesn’t mean it will go off within days, but be aware if you open a bag and then leave it sweating in the back of your car for three months, it may still go off. Pop-Ups and Bottled Liquids: These are shelf life and can be stored in your fishing bag. To be safe, we recommend that any pop-ups once opened are kept out of direct sunlight to stop any condensation developing in the pots later on. Remember, moisture is the enemy when it comes to storing shelf-life products.
Pellets and Groundbaits: These are shelf life and can be stored in your fishing bag. We recommend these products are kept out of direct sunlight during storage to reduce condensation at a later date.
Hookbaits and Liquids: These are shelf life and can be stored in your fishing bag. We recommend these products are kept out of direct sunlight during storage to reduce condensation at a later date.
WHAT HAPPENS IF AN ITEM IS NOT IN STOCK?
If an item goes on back order, we will ship you the part of your order that is in stock. We will make a note on the order if an item is to follow. As soon as the item is back in stock, we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
WHAT DO I DO IF MY ORDER DOESN’T ARRIVE?
DHL can deliver at any time up to 6pm, although in our experience deliveries are rarely made this late in the day. If your order hasn’t arrived before 6pm on the delivery day, please get in contact with us as soon as you can and we will find out what has happened to it. Please note that if notified of an estimated time of delivery, this is indeed just an estimation and not a guarantee, as many things, such as bad traffic, breakdowns or re-routed drivers can affect this. If you’re worried, though, feel free to give us a call and we will try to assist you.
Bait Items including Shelf Life Boilies – Unless an item has been damaged/or is faulty and evidence of the issue has been supplied to BAF International GmbH , it is not possible for us to send out a replacement item. Once the item has been successfully returned, BAF International GmbH will issue a direct refund